One of my leaders loved to repeat that no one wakes up with the thought “How badly doing work is it bad today?”
really, it is difficult to imagine that a person came to the office with one desire every day - to put together as much as possible. Such characters are found, but extremely rare. In usually life, even the one you consider to be lazy, wants to be involved, and the one you call irresponsible may not understand what he is responsible for.
Poor work usually does not arise from malicious intent, but from obscure goals, duplicating responsibility, conflicting KPIs, poor feedback and the absence of simple, understandable logic of work. When the employee does not know what is expected from him, or knows, but does not see the point, he works on the machine. Bad work almost always arises in a poor management system.
In an unpleasant situation, it is worth saying to yourself: “Ok, this stupid unmotivated moron did not act well. What would a wonderful, wonderful employee do in his place? " And at this moment you understand that a good employee also had the choice of about the same as the bad. Maybe a good employee would have pulled the situation at the expense of outstanding personal qualities. Once, two. And then there is no goal?
- and even the best specialist will be lost.
there is no feedback - he will stop growing.
there is no adequate reward - will begin to save strength.
there is no distribution of responsibility - he will stop taking it himself.
there is no support - he will learn to survive and not develop a bad system. The behavior, even if people in it are conscientious and ready to work.
The manager who does not see this will scold the team all his life and deserve a reputation as a harsh uncompromising manager who to dismiss the commander’s coffee to drink. From the construction of a system in which normal people can work well.
Because no one wakes up with the desire to make the company badly. But millions wake up with the question: “How to do well if no one explains how?”
